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Not satisfied? No problem! Our simple return process ensures a hassle-free experience. Visit our return policy page for instructions. We're here to make it right!

Got my shoes but they are damaged. How do I get a replacement?

Damaged or Defective Item? We sincerely apologize for the issue. Please email us at [email protected] with a description of the issue and images of the item. Our dedicated team will review it for you and work on finding a solution.

I requested an RMA/exchange, when will it be approved?

Wondering about your RMA/Exchange request approval?. Typically, we aim to approve RMAs/exchange requests within 1-3 business days of the initial submission. Once approved, we'll promptly send you a return label for Canada Post. After we receive and i

How long will it take to receive my exchange?

Generally, once we receive your return, exchanges would ship out within 3-4 business days. The invoice for the prepaid shipping label must be paid prior to the new pair shipping, which will be emailed you once your package is ready to be shipped.  If

Returns Policy

We understand that sometimes the fit or style might not be perfect. No worries! We're here to assist you with our hassle-free return process. Find easy-to-follow instructions, along with any specific requirements, to make your return a breeze. We wan